Terms and Conditions

All participants will be required to sign our waiver prior to travel indemnifying twowheeltours and its employees. On this waiver participants are to list ALL health related issues.

All tours run by twowheeltours are of physical nature.

Once registration and a deposit has been received it has been acknowledged that there is risk involved on the adventure. This can be as serious as permanent disability and death. We expect riders to have a general knowledge of bike riding and the risks associated with riding. All our biking trips include undulating roads and our MTB adventures will see both double and single track trails of various conditions. The roads and courses are designed to provide a challenge to riders and areas can be of a difficult nature. A ride briefing will be held before each departure. 

It is a requirement of twowheeltours that all participants organise their own Travel Insurance once their deposit has been paid. This must cover participants if they cancel their tour due to illness, injury and other such factors. There are no refunds or transfers given. 

For those participating in the Haute Route, your insurance will need to cover you for cycle racing. For Australians, Velosure has coverage which allows riders to tick a box stating: Yes, I would like to add amateur cycling events cover to my policy. 

By paying a deposit you are accepting our Waiver and our T&C’s. 

Payment - at time of registration each traveller is to make a deposit, that amount is listed on the booking page. This is to secure your spot (non refundable). The due date for the balance of payment varies depending on each trip (non refundable). Cancellations will not receive a refund. Payment may also be made in full at the time of booking.

Please note that Direct Deposit is required for payments.

Payment can be made by Stripe - Amex, MasterCard or Visa* - there are transfer fees associated with Credit Card payments. Please contact us so that we can send you an invoice via Stripe.

Please note that most of our tour costs are in €'s for Europe and AUD for Australia. We reserve the right to alter the total cost due to the variance in the exchange rate. 

Single Supplements [SS] - each tour varies. For our Haute Route tours the price is set for SS. For our other tours SS is available but vary according to the length of stay, please notify ASAP if this is required. 

Cancellation - twowheeltours reserves the right to cancel any trip at any time for any reason if there are too few participants, or if the trip quality or safety are in question. This includes reasons such as weather, terrorism, civil unrest, and personal or medical emergencies. In the case of such cancellation, a refund shall constitute full settlement.

The above is not exhaustive - more details are listed on our waiver (link above) which MUST be completed by each participant on our tours.